Resources

GENERAL QUESTIONS

What communities does Wilkin Management Group manage?

Wilkin Management Group provides professional management services for HOA, condominium, co-op, townhome, master-planned, active adult, and large-scale communities throughout New Jersey and Southern New York. Our experienced team delivers customized management solutions designed to support the unique operational, financial, maintenance, and communication needs of communities of every size.

How long has Wilkin Management Group been in business?

Since our founding in 1985, we have built long-standing relationships with the communities we serve. In fact, several of our clients have remained with Wilkin Management Group for more than 30 years, with some partnerships dating back over 40 years — a reflection of our commitment to responsive service, operational excellence, and trusted long-term community partnerships.

Are your property managers certified?

We require our account managers to become CMCA-certified, ensuring professional knowledge and industry-standard management practices. In addition, Wilkin Management Group encourages ancillary employees to pursue relevant industry certifications and continuing education to further strengthen the level of service, expertise, and support provided to the communities we serve.

What services does Wilkin Management Group provide?

Our services include:

• Community association management
• Strategic short and long term planning
• Financial management and reporting
• Budget planning and reserve guidance
• Vendor management
• Maintenance coordination
• Project management
• Governance and compliance support
• Insurance advisory services
• 24/7 homeowner support

How to request Refinance/Resale information? All lenders, title companies, and attorneys can obtain closing documents such as COIs, questionnaires, account statements, closing costs, resale packages, and additional community-related documents by registering through HomeWiseDocs.com

HOMEOWNER QUESTIONS

How do I submit a maintenance request?

Homeowners can submit maintenance requests through the resident portal or by contacting our management office directly.

How do I pay my HOA or condominium dues?

Association payments can be made online through the resident portal or by mail to PO Box address 1486 Newark, NJ 07101-1486.

What should I do if I have an emergency after business hours?

Wilkin Management Group provides responsive 24/7 support for community emergencies. Contact your community’s emergency service number for immediate assistance.

How do I access my community documents?

Community governing documents, forms, rules, meeting notices, and additional resources are available through the resident portal.

Who do I contact with questions about my account?

Please contact your assigned association team by logging onto the portal or contact our office directly for questions related to assessments, account balances, violations, or general community concerns.

BOARD MEMBER QUESTIONS

How does Wilkin Management Group support board members?

We work closely with board members by providing operational guidance, financial oversight, vendor coordination, meeting preparation, compliance assistance, and long-term planning support.

Do you assist with budgeting and reserve planning?

Yes. Our financial management team assists communities with annual budgeting, reserve planning guidance, financial reporting, invoice processing, and assessment tracking.

Can Wilkin Management Group help oversee community projects?

Yes. Our experienced project managers help coordinate maintenance projects, capital improvements, vendor communication, timelines, and project oversight.

How do you handle vendor management?

We assist communities by obtaining proposals, coordinating vendors, monitoring project performance, and helping boards make informed decisions regarding contracts and services.

Do you provide guidance regarding association compliance and governance?

Yes. Our advisory teams provide support related to association governance, operational procedures, insurance coordination, and compliance matters.

PORTAL & COMMUNICATION QUESTIONS

What can I do through the resident portal?

The resident portal allows homeowners to:

• Make payments
• Submit maintenance requests
• Access community documents
• View account information
• Receive community announcements
• Communicate with management

How does Wilkin Management Group communicate with residents?

We communicate through email notifications, resident portals, community announcements, phone support, board meetings, and emergency communication systems when necessary.

Career Questions

Is Wilkin Management Group hiring?

Wilkin Management Group is always interested in connecting with qualified professionals who are passionate about community association management and customer service.

How can I apply for a position?

Interested candidates can visit our Careers page or contact us directly at careers@wilkingrp.com.

Contact Information

How can I contact Wilkin Management Group?

You can contact our team through our Contact Us page, resident portal, or by calling our office directly for assistance.

For additional information about our HOA and condominium association management services, please explore the other resources available throughout our website.